Beautiful property set in manicured grounds - after the natural beauty of La Belle Tortue it felt quite sanitised. The pools are very nice and never felt busy even though the hotel was full.
Breakfast was a highlight each day, with the staff providing memorable service and delicious food.

Unfortunately we didn’t really enjoy our room, #21, which was situated on ground floor directly overlooking the Muse restaurant patio. We were so close we could hear the restaurant music from 0730am - 2300pm, and suffered from a lack of privacy as diners were literally outside our room terrace. I felt envy at the similar rooms in the Cliff House with their elevated ocean view and 100% privacy. I felt ‘on display’ every time I stepped outside my room to the terrace - whether for a morning coffee or an evening drink, there were always people right there in front of me.

Secondly, we had issues with the reception/concierge staff who never seemed to be able to give a straight answer, or follow up on enquiries effectively. The answer to each question always needed to be checked with a colleague before a response could be given. Responses either never came, or they called the room phone despite insisting we provide WhatsApp for concierge communications. We were rarely in our room during the day, so missed these attempted communications.

This stay was also supposed to include the ‘honeymoon package’ to celebrate our anniversary. In the end we found it almost impossible to avail of the benefits, and staff were not proactive or clear at all about communicating how to book the services. Even though our wedding certificate was checked at check-in, we had to ask repeatedly over the first few days for information on what exactly was included, about how to book the massage, what the ‘special surprise’ was, what the ‘chef creation’ was, and nobody could give an answer other than ‘come back and ask the staff tomorrow’. We eventually managed to book the massage, but it became quite embarrassing and we were made to feel like we were trying to get freebies rather than simply book what we’d paid for. Our actual anniversary went unacknowledged, and only on our last night were we presented with a room service tray out of the blue at 6pm of hummus and pitta bread, and Prosecco with Vermouth…which was one of the odder moments of our whole trip.

Finally, the Dinner booking requirements were confusing and unclear. We were urged to book every day due to limited availability, but then the restaurants were almost empty each night. We also had situation where we booked a table in the AM at reception, but after we didn’t receive an email confirmation we queried to confirm in PM, only to find that a booking hadn’t been made. Apparently the restaurant was now full so we could not get a table. When we expressed frustration at the situation, a table was found. We requested confirmation by email but when the confirmation arrived, the booking was made for the wrong restaurant… After all the fuss, we turned up to our choice of restaurant anyway, only to find it was half empty so we walked straight in with no booking.

Staff were always polite and reassuring, but after several hiccups it became hard to believe that requests were being made. Constantly having to reconfirm and check things is not relaxing 5 star experience, and the lack of engagement or communication regarding the Honeymoon package benefits left a bad taste. It did not ruin our holiday at all, but other guests might not be so understanding especially if it is their actual honeymoon. I would advise SeyVillas to engage with Mango House on this topic to ensure that your clients are getting the best experience. I will be providing feedback to the hotel directly.

Staff seemed to lack the attention to detail that one would expect with a 5-star hotel. Used towels at the poolside not cleared-up for 24 hours - and fresh towels not always available. Drinks glasses at viewing decks not cleared for 48 hours. Gardens not as well kept as they should have been.
A great location with potentially great facilities. But our bathroom had a bad drain smell - which we reported to reception. Nothing was done.
Certainly won't be returning here.