STORY Seychelles Resort · Mahé Beau Vallon

On our website, you can find descriptions and pictures of all of the hotels and villas in our programme, which give you the most detailed idea of the accommodation as possible. This is also the case for our island-hopping packages. Furthermore, each of these page contains a contact form, which you can use to send us an enquiry. This can also be done by telephone.

First of all, we will make you an offer based on your enquiry. You will then have the opportunity to request changes to various aspects of our offer. If you would then like to accept a binding offer, you send us the necessary contract form, and we send you your booking confirmation, along with other information about your booking.

Of course! Our team knows each object in our programme first-hand, and they are more than happy to use this knowledge to help you create your tailor-made holiday over the phone.

We create our offers individually and based on real-time prices, which means they can change quickly depending on availability or demand. This is because the accommodations on site can accept other bookings independently, and flight prices and seat availability can also fluctuate constantly. If you need more time to consider the offer, we’re happy to update it for you at any time. Once you receive the booking confirmation, the price is, of course, fixed and will not change.

Our availability calendar is updated by our Seychelles partners (hotels, guesthouses, yacht charter companies etc.) themselves. This can sometimes mean that the availability of our accommodations is outdated. After your booking enquiry, SeyVillas will contact the owner of the appropriate establishment or accommodation in order to give you a binding, accurate availability status.

For the larger hotels and chains who we work with, each establishment or company tends to work with its own booking system, all of which differ from each other enormously. Therefore, it is currently not possible to combine all of these systems with each other and our own in order to display binding, up-to-date availabilities. In terms of confirmations of availability, we are only able to provide this when we first receive the confirmation ourselves from the hotel.

In cases where the hotel you have requested is no longer available, we will send you an alternative suggestion, or, you can send us your own replacement suggestion. In addition, if the hotel, guesthouse, yacht etc. is unavailable, you can also withdraw your booking interest at any point between sending us your initial request and accepting an offer.

Yes, we will of course send you a secured payment certificate. This is a legal requirement for travel and tour operators, and serves as the basis for the receipt of payment from you, as our customer, to us, as travel operator.

After receiving your confirmed booking enquiry, we will send you a booking confirmation (PDF) within three days by email. We will also send you your secured payment certificate at this point. After receiving the booking confirmation, you must pay 30% of the total amount within 5 working days. For flights, SeyVillas acts as an intermediary, so flight costs must be paid in full (100%) within five working days. The remaining amount must be paid, at the latest, five weeks before the start of your holiday.

You can choose to pay for your trip either by bank transfer or by credit card (Visa or MasterCard).

We have contractually-regulated agreements in place with the largest local tourism services in the Seychelles. They will take care of welcoming you to the Seychelles and with transfers. They are also available for questions, and can help you out with any problems that may arise in relation to your holiday in the Seychelles.

We strongly recommend that you take out travel cancellation insurance. The costs of this are minimal compared with the cost of a holiday, and will insure you against any potential illnesses which may result in you having to cancel your holiday. We are also able to take out travel cancellation insurance for you on your behalf, as well as travel health insurance and full insurance packages.

The service fee helps us to continuously improve our travel arrangements and personal customer support. It contributes to providing modern booking systems and enhanced services – including the German Travel Security Fund (DRSF) introduced on 01/11/2021 – so that we can continue to offer the highest quality and the best possible advice in the future.

• Personal and individual consultation by our qualified team.
• Free change to your holiday package if your flights are changed (no re-booking fee by SeyVillas).
• Implementation of extra wishes (e.g. candlelit dinner, bike rental, excursions etc.).
• Local contact person on-site throughout your holiday
• SeyVillas emergency contact number at the weekend

The service fee applies to bookings of two or more travel services (including accommodation, transfers, flights, day trips, weddings).

Our “Safe Travel Policy“ is designed to give you maximum peace of mind when planning your trip:
For participating accommodations, you can cancel your booking free of charge up until the day of arrival if your flight is officially cancelled due to disruptions. You can identify participating properties by the “Safe Travel Policy” label on the respective accommodation page. Please note: The Safe Travel Policy applies only to new bookings.

Furthermore, most non-participating accommodations offer flexible and individual rebooking options in the event of an official flight cancellation. Our team is happy to assist you with this.

Benefit from our SeyVillas SMART Discount and save up to 20% on participating accommodations. To qualify for this discount, the following criteria must be met:

• Island Hopping Package: Your trip includes a combination of at least two islands.
• Minimum Stay: You stay at least 3 nights in an accommodation labeled with the SMART discount.
• Transfer Package: The discount is only valid when booking a complete SeyVillas transfer package.
• This offer is exclusively available through our Island Hopping Configurator.

By combining accommodation and transfers, you receive a perfectly coordinated travel package at the best price.

Since 01.08.2023, the sustainability levy for tourism has come into force. Holidaymakers have to pay between 75-100 Seychelles Rupees per person/night on arrival, depending on the size of the accommodation booked.

This contribution is used for nature conservation projects, such as the expansion of renewable energies or the mitigation of coastal erosion in the Seychelles.

The amount of the levy is as follows:

The environmental sustainability levy must be paid at your booked accommodation and applies to all persons aged 12 and over.

The payment is usually made in cash in the local currency “Seychelles Rupee“. If your accommodation has a card reader, you may also pay by credit card (fees might apply).